Game Won’t Start Properly

I purchased and downloaded this game yesterday after checking compatibility with GameAgent. Everything checked out and was compatible, but when I try to start the game, all I get is the EA logo on startup and it goes straight to a black screen. the audio works, but no video. I’ve even left it sitting for up to half an hour in case it was trying to load, but no luck. Please find a fix for this.

sas977 about The Sims™ 2: Super Collection, v1.2.1